Frequently Asked Questions
Do any of the rides have any restrictions, ie: height/weight requirements?
Yes. Our height rule: Must be 48″ or taller to ride Boomerango and Cyclone slides, Parrots Perch, Minnow Lagoon, Over The Falls, and Surfer Splash all have various height restrictions between 36″ and 42″. Many rides have a weight restriction of 300 lbs per single rider or 400 lbs maximum for any of our double rider tube slides.
Is admission to CoCo Key Water Resort included in my room rate?
All rooms at CoCo Key Resort in Orlando have access to the water resort included in the “resort fee”.
How many wristbands come with my Water Park Package Room?
Each Resort package comes with 4 wristbands.
Can I purchase additional Bands/Cost? (for my room)
Each room may add on up to 2 passes at a rate of 9.95 per pass.
Can I go to the water park if I am not a guest of the Hotel?
Day passes are offered at CoCo Key Orlando. The water park is subject to selling out, so please consider your arrival time in the event the water park does reach capacity.
Are there appropriate activities for children of all ages?
Yes, we offer a wide variety of activities for all ages.
What is the water park capacity?
What is the temperature inside the resort? of the water?
Our Orlando resort is an outdoor facility. Please be sure to check the local weather the morning of your visit to ensure a comfortable trip. You may also do this by calling our front desk at 407-351-2626.
How many lifeguards are on duty at a time?
On average 15 lifeguards are on duty at all times
How large is CoCo Key Water Resort?
54,000 sq ft.
Is there food and beverages available inside the park?
Yes, we have a Pizza Hut, Callaloo Grill and Tradewinds for food. Parents can enjoy adults beverages at the Wet Rooster Tiki Bar. Room service is also available.
What is the average cost of food at the Water Park?
Food options start at $4.00 – $15.00. Feeding a group? Contact 321-206-4380 in the sales office for this.
Can I bring my own food and beverages?
Unfortunately, we are unable to accommodate outside Food and Beverage unless approved for a dietary need. All nutritional information for Pizza Hut can be found on their website at www.Pizzahut.com.
Are there group rates?
Yes, we offer Group Rates with a minimum of 50 paid attendees at a discount rate. Please call our sales department at 321-206-4380 for more information.
Are children in standard diapers permitted in CoCo Key Water Resorts?
No, we require all little ones to wear appropriate swim diapers, which are available for a fee at the convenience store.
What is the cancellation policy?
All day pass tickets are non-refundable. Hotel room reservations must be cancelled 24 hours prior to arrival.
Is CoCo Key Water Resort easily accessible from my hotel room?
The Water Resort is built within the hotel.
Is there a pool separate from CoCo Key that is for Hotel Guests only?
Yes. CoCo’s Beach is CoCo Key Orlando’s exclusive guest pool and hot tub. Hotel guests are requested to stay with children while they are in the hotel pool as there are no lifeguards on duty.
Are changing areas and lockers available?
There are private changing areas on site that provide showers. A family restroom with baby changing table and shower is also available for use.
What are the Check in/Check out times of the hotel?
Check-in time is any time after 4:00 pm. Check-out time is 11:00 am.
Can I use the park before and after I check in/out?
Arriving guests may begin utilizing CoCo Key Water Resort on the day of their arrival unless otherwise specified by a specific package. Departing Water Park guests are welcome to make complete use of CoCo Key Water Resort and changing facilities until closing on the day of their departure. However, guests must vacate their room by 11 am on their scheduled departure date at which time the key card will expire.
Any non-water activities in the park?
Yes. Children can play a variety of video and action games at the Key Quest Arcade, join our planned activities daily...
Does the hotel have a business center?
Yes. There is a business center located in the hotel’s main lobby with access to the internet.
Does my stay with the Water Resort Package count towards a hotel reward point system?
CoCo Key Orlando does not participate in any hotel reward programs as we are an independent hotel.
Can I bring my own flotation devices?
No. Rafts, floatation devices, snorkels, and toys are prohibited in the water park. Life jackets are available for use throughout water park.
Can I bring my own water toys?
Water toys are not allowed in the water resort, but you may use them in the hotel pool.
What age can my child go to the water park without an adult?
Children 13 years or younger are required to have adult supervision. Teens 14 years and older can enjoy CoCo Key unaccompanied by an adult.
What is the minimum age of the person watching kids at the water park?
18 years of age.
What hours is the arcade open?
The arcade is typically open daily from 7 am to 10 pm. However, the redemption counter is only open during normal water resort operation hours. These times are subject to change.
How much are games at the arcade? (DOLLAR AMOUNT)
Guests can purchase arcade cards to use in the Key Quest Arcade kiosks. There is a minimum first card purchase of $5 that is equal to 30 credits. Games range from 2 credits to 16 credits for games such as our bowling alley and or pool tables. All of our games that issue tickets do so by adding the tickets back to the play card- so no more hassles with losing tickets. The tickets and credits will remain on the cards throughout your visit or can be saved and combined for future visits to CoCo Key Water Resort and Key Quest Arcade.
What types of games are at the arcade?
The Key Quest Arcade offers more than 50 state-of-the-art electronic games and has full service ticket redemption center. Games include: Guitar Hero, Dance Dance Revolution, Buck Hunter, Basketball, miniature Bowling Lanes, Air Hockey, Pool Tables, Skee Ball, Racing, Terminator, Laser Maze, Jurrassic Park, Deadstorm, Flying Tickets, Candy Crush, Deal No Deal, NASCAR...
From what age are children’s day passes free?
Children that are under 36″ tall receive free admission.
Are pets allowed on property?
Only service animals are allowed for persons with disabilities and proper documentation.
Do you have shuttle service to Walt Disney World®?
We we have an on-site transportation service that will take you for a small fee. Click here for more information and to reserve your transportation.
How far is the nearest pharmacy?
There is a Walgreens Pharmacy located on International Drive within 1/2 mile of our hotel.
How far is the nearest grocery store?
There is a Publix Supermarket located within 1.5 miles on Sand Lake Road. There is also a Walmart Supercenter located within 2 miles on Turkey Lake Road.
Is there an additional charge for parking and Wi-Fi?
There is no additional charge. Parking and Wi-Fi are both included in the Resort Fee.